Refund & Cancellation Policy

This policy explains how billing, plan changes, cancellations and refunds work for Checkbase subscriptions and credit top-ups. It forms part of our Terms of Use.

Billing

Paid plans are billed monthly in advance through our payment provider, Stripe.
Plan prices are shown exclusive of GST. New Zealand GST (15%) is added at checkout, and a GST tax invoice is issued for each payment.
Each plan includes a monthly credit allowance. Unused credits do not roll over and reset at the start of each billing period.

Changing your plan

Upgrades take effect immediately. You are charged the prorated difference for the remainder of the current period and your credit allowance moves to the new plan.
Downgrades take effect at the end of your current billing period. You keep your current plan and credits until then.

Cancellation

You can cancel at any time from your billing dashboard. Cancellation takes effect at the end of the current billing period, and you keep access and credits until then.
We do not provide pro-rata refunds for the unused part of a billing period that has already started.
You can resume a pending cancellation any time before it takes effect.

Top-up credits

One-off top-up credits are added to your balance immediately and are non-refundable.

Billing errors

If you believe you have been charged in error, or charged more than once, please contact us at support@checkbase.co.nz and we will investigate and put it right.

Your statutory rights

Nothing in this policy limits any rights you may have under the New Zealand Consumer Guarantees Act 1993 or the Fair Trading Act 1986 to the extent they apply.